At Sneakflex, we aim to provide a transparent and secure shopping experience for all our customers.

For orders above Rs 10,000, we may require a small 10% confirmation advance before dispatch. This policy helps us prevent fake or refused deliveries and ensures serious order processing.

Before requesting any advance payment, we share:

• A live video of the exact product
• Clear view of the exact size selected
• Product condition confirmation

Customers are requested to review the video carefully. Only if you are fully satisfied with the product and size, you may proceed with the advance payment.

Once the advance is received and the order is confirmed, we also share:

• Proper packing video
• Courier booking confirmation
• Tracking details

The remaining balance is payable via Cash on Delivery.

In case of any genuine issue after receiving the product, we offer size exchange support according to our exchange policy.

Our goal is to ensure that you feel confident and satisfied before your order is dispatched.